1. Booking Your Holiday
Once you have agreed to an itinerary as supplied by us, the Booking Form must be completed and a deposit must be paid to secure your booking. The person who signs the Booking Form does so on the behalf of all persons named therein and all are subject to these conditions. The deposit required is 20% of the full safari cost, which will be advised by us with the proposed itinerary, the balance of full payment is then due no less than 6 weeks prior to intended departure date. Bookings made within 6 weeks of intended departure must be accompanied by the payment in full to secure the booking. No booking will be considered definite or contract made until the booking form and deposit are received, accepted by us and a confirmation/invoice issued. When making payment by bank transfer, the amount quoted on the booking form must be the amount that reaches the Zeta Tours bank account; i.e. any charges levied by your bank must be paid in by you addition to the safari payment. Zeta Tours will pay bank charges levied by our bank only.
2. Amendments & Cancellations by You
If you wish to make any changes to, or cancel the content of your safari after a contract has come into existence we will require such requests in writing, signed by the signatory of the Booking Form. If you wish to change any details of the content of your safari (e.g. change departure dates, accommodation types or even parts of the itinerary) we will do our best to help, however there will be an Amendment Fee levied. If you wish to cancel your holiday the following cancellation charges will be applied from the day written request of cancellation is received by us:
Amount of cancellation charge is shown as a % of total cost of safari:
- More than 6 weeks 20% Deposit
- 6 to 4 weeks 50%
- Less than 4 weeks 100%
3. Amendments & Cancellations by Us
Due to the nature of the countries travelled in we reserve the right to make minor changes (e.g. places of accommodation, route changes) to the itinerary as long as changes offered are of equal or similar standard/value. Very rarely, we may be forced to cancel or curtail your holiday after departure where a force majeure situation (such as those described in clause 4) arises. In this situation, we regret that we cannot make any refunds, pay any compensation or be responsible for any costs or expenses incurred by you as a result.
4. “Force Majeure”
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reasons or circumstances amounting to “force majeure”. This includes any event which we the supplier of the service(s) in question could not, even with all due care, foresee or avoid such as, for example, war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, adverse weather conditions, fire and all similar events.
5. Your Responsibilities
Under terms of this contract, all clients are required to purchase suitable travel insurance on payment of the deposit. This must include the costs of medical assistance, including repatriation. It is also the responsibility of the client(s) to ensure that they are in possession of a current passport with at least 6 months validity and all other documents required for your safari (e.g. valid visa). The company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.
6. Overseas Standards Expectations
We ask you to note that standards in certain overseas countries restaurants, bars and accommodation houses are often quite different to those accepted as the “norm” in Europe, America and Australia, especially in third world countries. Do not expect European/ American/ Australian standards overseas. Expect the relative ‘norm” found at your country of destination, often best explained in the many good travel guides at bookshops. There can be no monetary compensation in the case of such scenarios or disappointments.
7. If You Have a Problem
If you are unhappy with any aspect of the Company’s arrangements while you are on the safari, you must address the problem with the Company’s representative, contactable 24 hours a day on our emergency number, so that it may be corrected during the safari. If the problem cannot be resolved locally, you should send the full details in writing to Africa Tourist Info to be received within 15 days of the completion of your safari. It is unreasonable to take NO action whilst on safari, then to write a complaint upon return. In all such cases, no complaint will be entertained.
We reserve the right in our absolute discretion to terminate without notice the safari arrangements of any client whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to other clients, employees, property, any third party, to the animals or to themselves. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your safari thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or costs you may incur.
9. Special Requests
If you have any special requests (such as dietary requirements) these must be noted on the Booking Form at the time you confirm your booking. We shall do our best to meet your requirements.
10. Currency Conversions
The currency conversions are only a spot rate, and are not binding. The prices are subject to change due to currency fluctuations